Returns and Refunds
We want you to be satisfied with your new purchase. However, if you need to return an item, we're here to help.
All products purchased on our Websites or Marketplace offers may be returned within the following time frame at your own risk.
You have the right to return products and cancel (“withdraw from”) your order within 14 days after the day on which the product(s) come into your physical possession (or into the possession of a third party other than the carrier and indicated by you), without giving any reason. You then need to physically return such product(s) to us without undue delay and in any event not later than 14 days after the day you informed us about your intention to return the product(s).
To exercise your right of withdrawal, you must inform us:
HS international trading GmbH
Bentheimer Straße 239
Phone: 0049 (0)5921 8192314
(standard rates, prices from mobile may vary)
Fax: 0049 (0)5921 9086337
of your decision to withdraw from your order by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model return form that can be found online, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from your order, we will reimburse to you all payments received from you, including the costs of standard delivery and eventual administration fees, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to return products. We may however withhold reimbursement until we have received the products back or until you have supplied evidence of having sent back the products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. Costs of delivery will not be reimbursed in case you withdraw only part of your order.
You will return the products or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the products before the period of 14 days has expired.
We will bear the cost of returning the products. You are only liable for any diminished value of the products resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products.
You can download our model return form, please click here.